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NEXTGEN AI LABS LLC
Privacy Policy
Last updated: October 28, 2026
NextGen AI Labs LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit labs.support or contact us through this website. It applies to this corporate website; our products and their websites may have separate privacy policies.
1. Information we collect
Information you provide. When you submit an inquiry or email a product team, we receive the information you choose to provide, such as your name, email address, selected product, inquiry type, message, and subsequent correspondence.
Technical information. Website delivery and security systems may process information such as your IP address, browser and device details, requested pages, and request dates and times to operate the website and help prevent abuse.
2. How we use information
We use information to respond to your questions, route inquiries to the appropriate product team, provide support, discuss business opportunities, maintain relevant correspondence, operate and protect the website, and meet applicable legal obligations. Where applicable law requires a legal basis, we rely on our legitimate interests in these activities, steps taken at your request before entering a contract, legal obligations, or consent when required.
3. How we share information
We share information with the relevant product team and service providers that help us operate the website and deliver or manage communications. We may also disclose information when required by law or reasonably necessary to address fraud, protect safety, or establish, exercise, or defend legal rights. We do not sell or rent personal information collected through this website or share it for targeted advertising.
4. Cookies and tracking
This website does not use advertising trackers or analytics cookies. Technical information may be processed for essential website functions and security, rather than advertising or profiling.
5. Retention and security
We retain information for as long as reasonably necessary to handle your inquiry, maintain relevant business records, and satisfy legal obligations. The appropriate retention period depends on the nature of the information and the purpose for which it was collected.
We use reasonable safeguards to protect personal information. No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
6. Your choices and privacy rights
You may browse the website without submitting an inquiry. Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain uses. Where processing is based on consent, you may withdraw that consent without affecting earlier processing.
To make a privacy request, contact the relevant product team using the details below. We may need to verify your identity and will respond as required by applicable law. Some requests may be subject to legal exceptions. You may also have the right to complain to your local data protection authority.
7. International processing
We are based in the United States. Your information may be processed in the United States or other locations where our service providers operate. Applicable privacy protections may differ by location.
8. Children’s privacy
This corporate website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information through this website, contact us so we can review the matter and take appropriate action.
9. Product websites and services
Links to our products take you to their respective websites or services. Information collected through a product is governed by that product’s applicable privacy policy. Please review the relevant policy when using a product.
10. Changes to this policy
We may update this Privacy Policy as our practices or legal requirements change. We will post the updated policy here and revise the date above. Where required, we will provide additional notice of material changes.
11. Contact us
Each product has a dedicated contact for support, privacy questions, and requests concerning personal information. Contact the team for the product your inquiry relates to, or select that product in our website’s contact form.
For privacy questions about labs.support, or if you are unsure which team to contact, email support@dm.live .
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